Additional Support during Emergencies
UnitedHealthcare may extend support to its members during emergencies. An ‘emergency situation’ according to UnitedHealthcare’s policy could be defined as an emergency medical condition, which may encompass a medical, mental health, or substance use disorder condition that could present itself through acute symptoms.
UnitedHealthcare Medicare Advantage Plans in Louisiana may provide coverage for emergency services and could offer a 24/7 emotional support helpline at no cost. The company may also assist its members during a health emergency by:
- Establishing a dedicated phone line for members with health insurance plans through work
- Furnishing information and resources on COVID-19 symptoms, testing, and vaccines
- Delivering mental health support and resources
- Recommending members to seek advice from an appropriate healthcare professional or dial 911 in case of an emergency.
To avail emergency support from UnitedHealthcare, you should present your UnitedHealthcare ID card at the hospital and ask them to reach out to UnitedHealthcare Global at 877-277-6096 to confirm your coverage.
The 30-day resumption policy commences following the initial emergency declaration by UnitedHealthcare.
Localized Services in Key Louisiana Cities
UnitedHealthcare provides the Healthy Louisiana plan, a health maintenance organization, which may include:
- Access to a network of healthcare professionals and medical facilities
- Provider resources such as prior authorization information and manuals
UnitedHealthcare will likely maintain offices in important Louisiana cities, namely Baton Rouge and Lafayette, to act as central points for members to access services and assistance.
The company could potentially guarantee the well-being of more than 500,000 Medicaid and Dual Special Needs Plan members residing in rural regions of Louisiana.
The company will likely back initiatives such as the Winn Community Health Center and engage in the CoC Program that could aid individuals and families facing homelessness by potentially facilitating essential services for a smoother transition.
Testimonials for UnitedHealthcare’s localized services in Louisiana reflect a positive sentiment, with customers recommending plans such as the new bind plan for their customization and affordability.
UnitedHealthcare has garnered a favorable reputation for its health insurance services in locations like Metairie, LA, and holds accreditation from the BBB.
How to Find More Information
Individuals seeking more information about UnitedHealthcare’s Medicare Advantage plans in Louisiana can contact UnitedHealthcare directly. The customer service number for Louisiana is 1-855-229-6848.
For Medicare Advantage, Prescription drug, or Medicaid plans, you may contact 1-800-523-5800, and for plans through work, please dial 1-866-801-4409. For hearing-impaired individuals, please use TTY 711.
The operating hours for UnitedHealthcare customer service in Louisiana are from 8 a.m. to 8 p.m. (local time), Monday through Friday.
You may also engage in a live chat with an advocate on the UnitedHealthcare Provider Portal or by contacting Provider Services at 877-842-3210. Furthermore, additional information could be obtained by visiting the UnitedHealthcare offices in Baton Rouge and Lafayette.
